If you are dissatisfied with your purchase, you may return it within thirty (30) days from the purchase date, subject to the conditions below.
Please report or contact us regarding:
Missing items or parts
Items damaged in transit
Incorrect item delivery
Claims must be reported within 2 business days upon receipt of the item.
Refunds for returned items will be issued using the same payment method used at the time of purchase. Once we receive and inspect the product, the refund will be credited to your account. Please allow 5–7 business days for the credit to appear on your account.
If an item is returned for exchange, please allow 3–5 business days for the replacement to be processed after inspection. The buyer is responsible for return shipping costs when returning an item for exchange.
If you received an incorrect item, you may:
Exchange it for the correct item, or
Return it for a full refund
Please read all conditions carefully. If these conditions are not met, Instrulife reserves the right to refuse the return or charge a restocking fee of not less than 15%. All returned or exchanged items must be new, unused, and in their original packaging.
We may refuse a return or refund request if:
The item(s) is returned without an RMA form
The item(s) has no valid, readable serial number (if applicable), including missing, damaged, altered, or unreadable serial numbers
The item(s) is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other accessories originally included
The item(s) shows physical damage or is dirty
Returns are made after thirty (30) days from receipt of the purchased item (unless otherwise specified)
Refunds may be full or partial, depending on what is agreeable to both parties.
All returned items must be in good condition with complete original packaging and accessories. Instrulife reserves the right to charge a handling fee for returns related to non-quality issues.
How to Return Item(s):
Submit an RMA request
Complete the Return Merchandise Authorization (RMA) form and submit it for review. Once approved, return instructions will be sent via email.
Pack your item(s)
Place the item(s) in a shipping box and include a note with your Order ID number inside.
(Do not place stickers or shipping labels on the original manufacturer’s packaging.)
Ship your item(s)
Ship the item(s) to the designated warehouse location.
We recommend using insured shipping with tracking
Return shipping costs are the buyer’s responsibility
Instrulife will cover shipping costs for replacement items
Instrulife is not responsible for lost or damaged return shipments
Once our Returns Department has received and inspected your return, your refund or exchange will be processed promptly. We’ll take care of the rest for you.
Returns must be completed within thirty (30) days after receiving the purchased item (unless otherwise specified) for replacement or full/partial refund, depending on what is agreeable to both parties.
All products sold by Instrulife come with a one (1) year warranty covering manufacturer defects only.
This warranty does not cover damage caused by misuse, accidents, abuse, alterations, neglect, or other external causes.
The warranty does not extend to consumables (including but not limited to electrodes, calibration solutions, batteries, and index oil), accessories, cables, compact discs, or any written documents bundled with the item.
Please note that filling out and submitting the form below means that you have read and understood the terms and conditions for Returns and Refunds.
